Synkr FAQ

For best results please follow these tips when synchronizing new devices
  • Synkr is EXTREMELY time sensitive, please make sure your Clock and Timezone is in sync on all devices.
  • Only sync ONE APPLICATION when you “Register A New Device” or “Add A Device”
  • NEVER enabled more than 5 new applications per sync.
  • Use WIFI when syncing lots of applications.
  • NEVER sync multiple devices at the same time, (minimum 2-3 minute between syncs)
  • BACKUP YOUR DATA, while improbably, there is no 100% guarantee something nothing will ever go wrong.
We put a tremendous amout of work into making sure this application does it’s job RIGHT versus quick and dirty. With that being said, syncs take some time to complete, and will be HEAVILY dependent on device horsepower, connection speeds, the number of applications selected, and the current server load. It takes time for the application, local and server-side, to prepare, validate and transfer configs. Be Patient, it’s working!

Troubleshooting:

When I open the application, I just get a blank list with no applications…

  • Verify that your root acces is working properly
  • Verify that you have Busybox installed and working properly

When I sync between devices, the wrong application version gets used, or nothing gets updated…

  • Verify that the time and timezone is the same on all devices
  • Install ClockSync or an NTP client to hard sync device times
  • Make sure the applications are the exact same (Amazon Market VS Google Market apps may have different names)

The application is just sitting there an doing nothing!

  • Check the satus text about the status bar, the application is probably transferring validation data and working on determining what is old and what is new. Synkr is VERY cpu and bandwidth dependent, so it is not an easy task to check 40 applications and generate all of the verification material. Would you rather it be done fast or right? ;-)
  • Check to make sure you have proper bandwidth to handle the uploads, EDGE data is no recommended. If you loose connectivity during the sync process, you may need to stop and restart the application.
  • Try syncing just one application, if it works, all is well and you just need to give it time to do its magic, it may take several minutes.
  • Worst case, stop the application and start over after you have verified data connectivity.

The application {crashed, stalled, doesn’t work, broke my phone, stole my girlfriend}!

  • Don’t just give us 1 star and scream We Suck! It’s impossible for us to test every application, device, rom, and version and it’s possible for problem to crop up one day. If anything unexpected happens, PLEASE open a support ticket from our website. We promise to get back to you with some kinda response in a timely manner. We can only fix problems if you let us know when they occur.
  • If something goes sideways, you can always purge the server, clear the application data, and re-register into a new clean account.

Frequently Asked Questions

How many devices can I register with the application?
We place no limits on the number of devices per group, or the number of groups that paid clients can sync.

What devices does Synkr support?

Synkr should work on pretty much any android device on the market (541 devices at last count). We tested the application on a variety of device sizes, types, and versions with no major issues. That being said, it is impossible to test every rom and variation, so if you run into ANY problems drop us a line! Don’t just give us 1 star and say our app doesn’t work on your HTC Dream running RandomMod 0.4.3.2 Apha2. ;-)

How do I know you aren’t restoring my data and stealing my family photos to sell for profit underground?
All data on the server is obfuscated and randomized making it absolutely impossible for us to identify any specific users data. All traffic to and from the server is encrypted, and your data should be no less secure than any other root application. That being said (yes we love that phrase :-] ), PLEASE DO NOT SYNC ANY HIGHLY SECURE DATA TO OUR SERVERS! It is improbable that your data would ever be compromised, but never impossible, so be smart about your own security. We don’t want to be accoutable for some poor schmuck getting his bank account stolen.

How long is data retained on the server?
We prune the servers for inactivity every 2 weeks. Any syncs not altered for 14 days will be purged with no remorse. You can re-sync at anytime to repopulate the server. Your account will not be removed.